Privacy Policy

Depending on how you interact with us, we may collect the following information.

A. Contact Information

• Full name
• Business/company name
• Email address
• Telephone/mobile number
• Address
• City/location
• State
• PIN code

B. Business Information

Where relevant to an enquiry or business relationship, we may collect:

• GST number
• Company information
• Business type
• Purchase requirements
• Product requirements
• Monthly printing volume
• Service requirements
• Dealer/partner information
• Information required for quotations or commercial transactions

C. Service Information

For service or technical support requests, we may collect:

• Product/machine name
• Model number
• Serial number
• Installation location
• Service issue
• Maintenance history
• Photographs or documents submitted for service purposes

D. Communication Information

We may retain information contained in:

• Emails
• Telephone communications
• WhatsApp/business communications
• Website enquiries
• Service requests
• Quotation-related communications

When you access our Website, certain technical information may be collected automatically by our website infrastructure, hosting provider, analytics tools or other technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Referring website
• Date and time of access

We may use cookies or similar technologies for website functionality, analytics, security and performance.

We may use information collected from you to:

• Respond to enquiries
• Provide quotations
• Prepare and maintain transaction records when you proceed with a purchase or service engagement
• Deliver products
• Arrange installation
• Provide AMC and technical support
• Register service requests
• Contact you regarding your enquiry
• Process dealer/partner applications
• Manage customer relationships
• Provide product and service information
• Improve our Website and services
• Maintain business records
• Comply with legal and regulatory obligations
• Prevent fraud, misuse or unauthorized activity
• Communicate important service or transaction-related information

Where permitted by applicable law, we may use your contact details to communicate information about:

• Products
• Offers
• Services
• AMC plans
• Dealer opportunities
• Business updates
• Relevant promotional communications

Where consent is required, we will seek appropriate consent.

You may request that promotional communications be stopped by contacting us or using an available unsubscribe mechanism.

Stopping promotional communications will not necessarily stop essential transactional or service communications.

Where required by applicable law, we may rely on your consent or another lawful basis for processing personal information.

When you voluntarily submit a contact form requesting a quotation or service, the information provided may be used to respond to that request.

Consent, where applicable, should be informed, specific and capable of being withdrawn in accordance with applicable law.

We do not sell personal information as a business practice.

We may share information where reasonably necessary with:

• Employees and authorized personnel
• OEMs and manufacturers
• Authorized distributors and suppliers
• Logistics and delivery partners
• Installation/service technicians
• IT, hosting and technology service providers
• Professional advisors
• Government authorities where legally required

Information will be shared only as reasonably necessary for the relevant purpose or where required by law.

Our Website or business operations may use third-party services for functions such as:

• Website hosting
• Analytics
• Forms
• Communication
• Customer relationship management
• Service management
• Advertising
• Security
• Other business functions

Third-party services may process information in accordance with their own privacy policies.

Our Website may use cookies and similar technologies.

Cookies may be used to:

• Keep the Website functioning
• Remember preferences
• Understand Website usage
• Improve performance
• Support analytics
• Improve marketing and advertising measurement

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect Website functionality.

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for:

• The purpose for which it was collected
• Providing products or services
• Customer and service support
• Business and accounting records
• Contractual obligations
• Legal, tax and regulatory requirements
• Establishing, exercising or defending legal claims

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

Subject to applicable law, you may have rights relating to your personal data, including:

• Requesting information about processing
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information regarding how your data is handled
• Raising a grievance regarding personal data processing

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

Our Website and services are primarily intended for businesses, organizations and general users capable of entering into lawful transactions.

We do not knowingly seek personal information from children for purposes unrelated to lawful service provision.

When you purchase products or services from Celtrek, information may be retained as part of our business, accounting, tax, warranty, service and transaction records.

This may include:

• Invoices
• GST information
• Purchase orders
• Service records
• Communications

Where a transaction is carried out through GeM, government procurement, tender processes or institutional procurement, information may be processed and disclosed as required by the applicable procurement process, contract or law.

Where applicable, Celtrek will take reasonable steps to address security incidents and comply with applicable legal obligations relating to personal data breaches and notifications.

The Website may contain links to third-party websites.

Celtrek is not responsible for the privacy practices, content or security of external websites.

Please review their respective privacy policies before providing information.

We may update this Privacy Policy periodically.

Changes will be published on this page and the “Last Updated” date will be revised accordingly.

For privacy-related questions, requests or grievances, please contact us using the details below.