Warranty Policy

Reliable products backed by dependable service and clear warranty support.

Standard Coverage Scope

Celtrek Technologies provides warranty coverage on all core hardware components against manufacturing defects and performance issues under normal usage conditions. This includes key internal parts such as boards, power units, and essential machine components to ensure reliable operation.

12Month
Protection

0%Repair
Costs

Replacement_protocol

Contact our support team via phone, email, or website to register your issue.

Our technical team verifies the issue and confirms eligibility for repair or replacement.

We provide quick resolution or replacement within 24–48 hours to ensure minimal downtime.

1.0 General Warranty Terms

Celtrek Technologies Pvt. Ltd. ("Celtrek") provides warranty coverage for its supplied hardware products against manufacturing defects in materials and workmanship under normal usage conditions.

The standard warranty period is up to 12 months from the date of purchase by the original customer ("Warranty Period"), unless otherwise specified for a particular product.

If a valid claim is made within the warranty period, Celtrek will, at its discretion:

Repair the defective product at no additional cost using new or serviceable parts, or
Replace the product with an equivalent unit that is functionally similar

All repairs and replacements are subject to verification by our technical team.

2.0 Exclusions and Limitations

The "Precision Vault" guarantee does not apply to:

Physical Impact

Damage caused by accident, abuse, misuse, liquid contact, fire, short circuit, rat bitten & lightning effect earthquake or other external causes.

Unauthorized Mod

Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Celtrek.

Extreme Overclocking

Components operated outside of manufacturer-specified voltage and temperature tolerances for sustained periods.

Cosmetic Wear

Surface-level scratches, dents, and broken plastic on ports that do not affect the electrical performance.

3.0 Replacement Protocol (RMA)

To initiate a Return Merchandise Authorization (RMA), users must provide original proof of purchase and a detailed system log showing the failure state. Once authorized, the user is responsible for shipping the component to our Precision Inspection Facility.

Phase

Description

Turnaround

Intake

Digital diagnostic review and ticket assignment.

24 Hours

Analysis

Physical hardware inspection and stress testing.

48 Hours

Resolution

Replacement dispatch or component refurbishment.

48 Hours

Service Excellence
as Standard.

Our commitment doesn't end at delivery. We provide layered maintenance plans designed to scale with your enterprise hardware lifecycle.

Standard Warranty

12-month comprehensive coverage for all manufacturing defects and core component failures.

Extended AMC

Flexible 1–5 Year Contracts — Customized AMC plans with priority service, regular maintenance, and dedicated support.

Service Level Agreement

Response TimeUnder 4 Hours

Resolution TimeNext Business Day

Support ChannelsEmail, Chat, Phone

Multibrand CoverageSupported

Need immediate technical
assistance?

Our service team is ready to assist you. Raise a service request or call us directly for quick resolution.